Successful Implementation of Six Sigma at Motorola
Advanced Systems Consultants played a significant role in successfully deploying and implementing Six Sigma in its client - Motorola.
In 1991 alone, Motorola realized savings of more than $700 million through the reduction of defects in the manufacturing process, and over $2 billion from 1986 through 1991. The DMAIC and the black belt system did not start until 1994.
|Motorola Used ASC's Proprietary Methodology M/PCpS for Achieving and Sustaining Six Sigma.
|FMU-139 Bomb Fuze
||Motorola Government Electronics Group
||In 1985 through 1987 Mario Perez-Wilson acting as coordinator of Statistical Methods trained and implemented the Process
Characterization methodology in the FMU-139 electronic bomb fuze
program. The first organization where the M/PCpS Methodology was
implemented. The success of the implementation increased yields of
over Six Sigma performance levels to the program and total record
sales of over $263,000,000.
In 1988, this unit of the Tactical
Electronics Division received the Quality Excellence Award from
ASQC for outstanding achievement in the use and implementation of
In 1990, the FMU Fuze Program won the Chief
Executive Office Quality Award (CEO Award), Motorola's highest
award for quality performance.
|FZU-48 Bomb Fuze Initiator
||Tactical Electronics Division
||FZU-48 Cover Opening Force Improvement
||In 1987, Mario Perez-Wilson as Staff Engineer and still
acting as coordinator of statistical methods, implemented the
M/PCpS Methodology into the FZU-48 Bomb Fuze Initiator from the
design stages all the way to Full Scale Production.
After the completion of the first 115 deliverable FZU-48 units, an
unforeseen design flaw resulted in failure of the First Article
Aggressive utilization of Statistically Designed
Experiments corrected the problem. In a period of five weeks,
fourteen consecutive statistically designed experiments were
conducted, leading to product redesign changes and reduction of
product performance variability, far exceeding Motorola's Six
Sigma design objectives.
Since production began in early August,
1987, the FZU-48 program increased its production 1100% per day
and during this period of eight Lot Acceptance Tests not a single
||Motorola Malaysia Electronics - ISMF Fab
||This Integrated Semiconductor Manufacturing Facility, located in
Seremban, Malaysia, was the first wafer fabrication (Fab) in
Seremban. It was also the first facility in Asia-Pacific to
receive training on the implementation of M/PCpS in 1988.
process and equipment and tool, went through a complete
characterization and optimization in the subsequent years. In one
particular process, Emitter Diffusion, the hFE variation led to
electrical rejects at class probe quantified to have a Cp="0".7 and
After undergoing M/PCpS study, the variation was reduced,
leading to a Cp=2.6 and Cpk=2.2, with estimated savings of over
|Motorola de Mexico, S.A. - Guadalajara
||MPW working on Eliminating Delinquencies
||Motorola Telcarro de Puerto Rico Inc.
|This Motorola site was trained in Spanish on the M/PCpS
Methodology by Mario Perez-Wilson in 1989. A site coordinator was
identified and trained for six months in Phoenix, Arizona. The
site launched Six Sigma by characterizing and optimizing its
processes. Eduardo Bustamante, the site coordinator, after training became
a Statistical Methods Engineer responsible for coordinating all
efforts to bring the site to Six Sigma performance capability. In
the years that followed, Advanced Systems Consultants continued
its training and consulting efforts with this site.
On September 12, 1994, the Vice President General Manager, K. Kanapathi
extended a Certificate of Recognition to Mario Perez-Wilson for
ASC's excellent performance in developing his people in DOEx and
||In 1994, energized by the new Vice-President and General Manager,
Omar Villareal, the Motorola plant in Puerto Rico embarked seriously on a Six Sigma Quality Program.
The whole organization was trained in Six Sigma and the M/PCpS Methodology in Spanish by
Advanced Systems Consultants. The synergy produced in that
organization led to a full implementation such that most processes
were characterized and optimized to Six Sigma levels. A year
later, Motorola Electronica de Puerto Rico, Inc. underwent the
training to improve its pagers and cellular battery operations.
|Motorola (P) Ltd. - India
||Motorola (China) Electronics Ltd.
|This new site of the Pager Product Group in Bangalore, India,
initiated its operations in 1994. In the same year, Advanced
Systems Consultants was requested to kick off this Motorola
Group's efforts towards Six Sigma. The M/PCpS Methodology was
deployed to optimize their operations.
||The organization in Tianjin was trained on M/PCpS in
1994 as it was growing in their production of pagers and cellular
phones. The year before, a significant portion of the Motorola's
growth was in the People's Republic of China/Hong Kong operations.
Total sales were $1.56 billion for both countries.
|MPW Training KL Engineers
||Motorola Malaysia Sdn. Bhd. - Kuala Lumpur
||From 1988 through 1991, this campus of the Semiconductor Product
Sector received training and implementation support from Mario
Perez-Wilson as internal consultant to Motorola. Over four Statistical Methods Engineers (SME)
were trained to support the successful implementation
of Process Characterization and Six Sigma.
A Manufacturing Center of Excellence was also established, and in 1991, they received the
Chief Executive Office Quality Award.
|Group Photo in Kuala Lumpur
|Motorola Malaysia (Penang) Sdh. Bhd.
||Motorola Electronics Pte. Ltd. - Ang Mo Kio
|The organization in the Malaysian island of Penang was also
trained in 1993 in the M/PCpS Methodology as it embarked on its
quest to achieve Six Sigma by characterizing and optimizing every
||This Asia Pacific Paging Subscriber Division initiated a strong
practice of M/PCpS in 1991. A single Statistical Methods Engineer or Site Coordinator was named
and a number of teams started as they underwent a strong training
program in M/PCpS process characterization.
||Motorola Korea Ltd. - Seoul
||Starting in 1988 this facility embarked on Six Sigma with training
and implementation of M/PCpS. Two Statistical Methods Engineers (SME) were selected
and trained. These individuals facilitated and guided teams in the
implementation of the characterization program on a multitude of
studies and projects.
In 1991 a Process Capability Improvement
team studying the Towa Molding Process were awarded the CEO
||Motorola Semiconductor Hong Kong Ltd.- Hong Kong
||Starting in 1989 the Hong Kong organization of Motorola also
embarked on M/PCpS to achieve and sustain Six Sigma performance
In the deployment of the methodology teams were
trained and two full time Statistical Methods Engineers (site coordinators) were also selected and
trained to manage the program. An SPS Manufacturing Center of
Excellence was established and, in 1991, they were recognized with
the CEO Quality Award.
|Motorola Semiconductor Sdn. Bhd. - Seremban
|This facility of the Semiconductor Product Sector in Seremban,
Malaysia was trained by Mario Perez-Wilson starting in 1988
through 1991. SMEs were identified, trained and made
responsible for deploying the Process Characterization program to
achieve and sustain Six Sigma performance capability.
A Manufacturing Center of Excellence was created in Seremban, and in
1991, they won the CEO Quality Award.
|MPW and SMEs Site Coordinators
||Celebration - Seremban
||Motorola Electronics (PCB Operations) Pte. Ltd. - Tuas
||In 1994, soon after Motorola had opened a new operation to
manufacture Printed Circuit Boards in Tuas, Singapore, Advanced
Systems Consultants was brought in to disseminate the M/PCpS
All their processes were characterized
and optimized at the beginning stages of productions. Multi-Vari Analysis was
implemented to quantify the within board, board-to-board, within panel, panel-to-panel,
within day and day-to-day variability. Positrol Plans and traceability logs were implemented
across the whole fabrication facility.
||Motorola Electronics Pte. Ltd. - Pioneer
|In 1995, Advanced Systems Consultants was also invited to train
and deploy its M/PCpS Methodology in this new Printed Circuit
Board facility. From the very beginning, they started implementing
Six Sigma and characterized every process.
|Motorola Electronics Taiwan, Ltd.
|In the Semiconductor Product Sector in Taiwan, two Statistical
Methods Engineers were trained to coordinate all site activities
for Six Sigma. The organization received training and consulting
services in 1989 by Mario Perez-Wilson, then Division Engineering
Manager of Statistical Methods Department.
In 1995, the Quartz Product Division and the Component Product
Division in Chung-li, requested Advanced System Consultants to
deploy the M/PCpS Methodology in support of the Six Sigma
|Training in Manila
||Motorola Asia Limited - Philippines
||In 1990 the organization in Manila embarked on M/PCpS as the
vehicle to achieve Six Sigma. Starting with Mario Perez-Wilson
launching the program in 1990, site coordinators (SMEs) were developed to
manage the efforts.
The Philippines was also a site for the
formation of a Manufacturing Center of Excellence and, in 1991, it
received Motorola's highest award for quality performance.
|Classmates in Manila
||Class Exercise Time
||Motorola Lighting, Inc. - Illinois
||In 1994, Jack Welch, CEO of General Electric wrote in his letter
to GE's Share Owners about the new products introduced to the
market. A major product introduction was a GE/Motorola-brand
electronic fluorescent ballast. Advanced Systems Consultants was
requested to assist Motorola Lighting in their quest for Six Sigma
in this new venture.
|In 1995, the M/PCpS Methodology was
implemented to characterize every single process and equipment. In
1998, Advanced Systems Consultants deployed the Total Control
Methodology, TCM, to established a complete system of process
|Motorola Paging Products Group - Boynton Beach
|In 1994, the Paging Product Group - which designs, manufactures
and distributes a variety of messaging products including pagers -
in Boynton Beach, Florida entered into a contract with ASC to
deliver the M/PCpS Methodology for achieving Six Sigma.
|Motorola (Microcontroller Technologies Group) - Ed Bluestein
||Motorola (Microprocessor Products Group) - Oak Hill
|In 1993 and 1994, the Austin assembly operations also implemented
Process Characterization as taught by Advanced Systems Consultants
in Motorola's pursuit for Six Sigma quality. Processes, such as C4
BGA process, were characterized; these included equipment such as
underfill dispensing systems, wafer dicing, pick-and-place, C4
placement, RTC furnaces, flux cleaners, screen printers and ball
||From 1991 through 1994 Advanced System Consultants was involved in
training and consulting the Microprocessor and Memory Technology
Group in the methodology to achieve Six Sigma. The ASECO supplier
of Handlers was concurrently trained in characterizing their
handlers to optimize their capability.
|MPW Assembling a Unit
||Motorola ( Advanced Messaging Group) - Ft. Worth
||In 1997, as this Motorola Group expanded its production and
assembly, it requested Advanced Systems Consultants to train their
personnel in ASC's methodology for process characterization and
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